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Refund and Reschedule Policy

  1. General Policy
  • If Bondi Training Centre cancels a course at any time, participants may choose to:
    • Reschedule to another available class at no additional cost, or
    • Receive a full refund of course fees.
  • No additional compensation will be provided for any other expenses or inconvenience.
  • Refund requests must be submitted in writing by the participant.
  • Approved refunds will be processed using the same payment method and refunded to the same person or third party who made the original payment.
  • Certificates will only be issued once all required AVETMISS data, USI information, and course paperwork have been completed.
  1. Entry and Assessment Requirements

Participants may be required to reschedule the course (a $50 rescheduling fee applies) if they:

  • Arrive more than 15 minutes late from the scheduled start time,
  • Do not present correct or sufficient identification,
  • Are not successful in completing all required assessments satisfactorily,
  • Do not demonstrate sufficient English language ability to meet course requirements.
  1. Cancellation Policy

3.1 Cancellations with Notice

  • More than 7 days’ notice: Course fee will be refunded minus a $50 administration fee plus the cost of any course materials (if applicable).

3.2 Cancellations with Short Notice

  • Less than 7 days’ notice: Course fees are non-refundable.

3.3 After Rescheduling

  • If a participant cancels after rescheduling a course, course fees are non-refundable.

3.4 Failure to Attend

  • If a participant does not attend the course or arrives more than 15 minutes late, course fees are non-refundable.

 

  1. Rescheduling Policy

4.1 Rescheduling Timeframes

Notice Period Before Course

Fee

Conditions

More than 7 days

$20

One-time reschedule

7 days to 24 hours

$50

One-time reschedule

Less than 24 hours

Not permitted

Except for medical/urgent reasons (see below)

4.2 Medical or Emergency Rescheduling

  • If rescheduling is required due to a medical condition, a valid medical certificate must be provided.
  • A $50 rescheduling fee applies.

4.3 Participant-Responsible Rescheduling

If rescheduling is required due to:

  • Late arrival (>15 minutes),
  • Incorrect/insufficient ID,
  • Not meeting assessment requirements,
  • Insufficient English skills,

A $50 rescheduling fee applies.

4.4 Completion Timeframe

  • All courses must be completed within 3 months of the original booking date.
  • After 3 months, the booking will expire and no refund or reschedule will be available.